Our Services
Creating a Collaborative Environment
By creating a collaborative environment and with proper training and support from labor and management, the parties are better able to discuss issues and disputes and arrive at early solutions to resolve conflict.
This collaborative, problem solving environment is supported by applying independent judgement, extensive knowledge of the California workers’ compensation system, using alternative dispute resolutions skills as outlined in the agreements of each program, and utilizing mediation and conflict resolutions capabilities.
High Level Confidentiality
It is important to note that a high level of confidentiality is maintained during this process in order to uphold the ethical standards of the legal and ombudsperson professions, in addition to the specific standards set by each ADR program.
In addition to the daily aspects of providing support to injured members and conflict resolutions skills, our services include:
Services in English, Spanish, Italian, French
Maintaining ADR numbering and statistics relating to settlements and responses that assist in annual reporting to the DWC
Scheduling of Qualified Medical Evaluations, Agreed Medical Evaluations, and Independent Medical Evaluations to ensure claims move quickly
Settlement facilitators
Develop and maintain relationships with mediators and arbitrators and assist in scheduling of meditations and arbitrations when necessary
Training of adjusters and attorneys in ADR programs
Participation in panels